Support
Questions, bug reports, content corrections, or feedback — we read every message.
Direct line for everything — issues, requests, questions about content accuracy, or institutional inquiries.
support@criticalcarevault.comInside the app: open Settings → Report an Issue. Diagnostic context (current screen, app version, device info) is included automatically so we can reproduce faster.
Spot a clinically incorrect question, rationale, or reference? Email us with the question ID (visible in the question footer) and the correction. We turn around fixes quickly — usually in the next release.
We aim to respond within 2 business days. Urgent clinical-content issues take priority.
Frequently asked
Do I need an account?
No. Tap Continue as Guest on the welcome screen for full app access on a single device. An account is only required if you want progress to sync across devices.
Does the app work offline?
Yes. Once installed, all questions, drills, calculators, and reference content work fully offline. Cloud sync (optional) requires a connection to push and pull progress.
How do I delete my account?
Email privacy@criticalcarevault.com from the address associated with your account. We'll process the deletion within 30 days. Local data is removed by uninstalling the app or clearing app storage in device Settings.
Is this a substitute for clinical judgment?
No — and we are explicit about it. Critical Care Vault is an educational training and reference tool only. It is not a medical device, makes no diagnostic claims, and is not a substitute for clinical judgment, institutional protocols, or provider orders. See the full intended use statement and terms.
Can I use this for CME / CE credit?
Not at this time. Critical Care Vault is a self-study tool and is not currently accredited for continuing education credit.
Do you offer institutional licenses?
Reach out at support@criticalcarevault.com. We're open to conversations with critical-care fellowships, residency programs, and ICU education leadership.